Policies

A Note on the Purchase of Salvage/Used Parts:

Except where an item is indicated to be "Brand New - OEM" or "New Old Stock" ("NOS"), all parts that we sell are used. These parts have been taken from motorcycles which we have purchased and disassembled for salvage. We endeavor to describe parts clearly and accurately, but please do not be disappointed when an item described as "decent" or "usable" is not show quality. We typically do not have time to email pictures, but will try to accomodate when we can.

We do not specify colors on painted parts; all used parts are sold as paintable. If you require a specific color, we will be happy to sell you a brand new OEM or aftermarket part.

Our electrical parts may not be used, and later returned, for diagnosing the electrical problem on your unit. This can result in damage to our part, and subsequently voids the warranty on the electrical part. For this reason there is no return on electrical parts.

Oz Powersports gets most of our used parts from wrecked or used late model Japanese motorcycles. We buy most of these bikes at auction or direct from dealers and riders. We tear down thousands of motorcycles and ATVs every year in our on-site salvage facility with an emphasis on late model sport-bikes and cruisers.

Most of the motorcycles we buy are for parts only. A 'Parts Only' bike is not suitable for rebuilding and will not be sold as a complete vehicle.

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may require an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or U.S. Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International locations.

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges

Conditions for returns for exchange onNEW parts/accessories/apparel:

1. You must obtain a RETURN AUTHORIZATION NUMBERby calling or e-mailing customer service atrhonda@ozpowersports.com before returning an item.

2. All pre-authorizedreturns for exchange must be received NO LATER THAN 30 DAYS from the original PURCHASE date.

3. There is no charge for exchange on an item if the incorrect size was sent (if what was sent differs from what the customer ordered). We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges. If the return is for another reason, and it is authorized, Oz Powersports shall charge a 25% restock fee for returned items.

4. DON'T THROW ANYTHING AWAY!!! Returned items must be in NEW, UNDAMAGED and COMPLETE condition and must include all product tags, instructions, item packaging (box, bag, carton, etc.) and original packing materials (bubble wrap, foam peanuts, etc.). Used or dirty items cannot be accepted. If you wear it or use it, it is yours to keep.

5. All items should be packed carefully and securely. If the original box was damaged you may have to purchase another box to return it in. We recommend our customers purchase shipping insurance to cover the full purchase price of the items, along with obtaining a tracking number to ensure your item can be traced if it is lost. We are not responsible for packages lost during return shipping.

5. Customer pays all return shipping charges. Include a copy of your invoice with all returns, along with detailed instructions for return/exchange.

6.E-mail the tracking number to rhonda@ozpowersports.com after you ship the package.

7.Oz Powersportsreserves the right to refuse exchanges/returns if the product(s) are not received within 30 days of original purchase or are not in like new, saleable condition with all packaging and tags. Remember, we need to sell it to someone else like you!


Conditions for returns for exchange onUSED parts:

1. There areNO returns or refunds on used parts or special orders; exchange or in-store credit only for authorized transactions. This also applies to new/used electrical parts.

2. All pre-authorizedreturns for exchange must be received NO LATER THAN 10 DAYS from the original PURCHASE date.

3. If the item you received is the incorrect part or does not work, we will gladly exchange that item for the correct part or for a part that is working properly; or you may apply the purchase amount of your item toward another in-stock item. If a replacement item cannot be found in our stock or from another salvage yard, we will refund the amount of the purchase at that time, less shipping costs (re-stock fee shall not apply in this instance).

4. Original shipping and handling charges are not refundable. You must obtain a RETURN AUTHORIZATION NUMBERby calling or e-mailing customer service atrhonda@ozpowersports.com before returning an item.

5.All pre-authorized returns aresubject to a 25% re-stocking fee. The re-stock fee and shipping/handling fees will be deducted from the original amount billed, and the remaining balance will be credited to the original credit card or by check, depending on the method of payment.

6.If you received an incorrect item no extra charges will be incurred. We will replace theincorrect item and pay the additional shipping charge, once the original item has been returned to the shop (a RETURN AUTHORIZATION NUMBERis required).

7.Incorrect customer orders can be exchanged for any other item without paying the re-stocking fee (PLEASE NOTE: a re-stocking fee will be applied to special order items). The customer will be responsible forpaying the shipping to return the original item, and forthe additional shipping and handling charges to re-ship the corrected item. The replacement item must be at least 75% of the value of the original item.

8.It is advised that youship returnsvia prepaid and insuredUPS or U.S. mail. Returned items must be inUNDAMAGED and COMPLETE condition as received from Oz Powersports,and must include all product tags, instructions, item packaging (box, bag, carton, etc.) and original packing materials (bubble wrap, foam peanuts, etc.). We are not responsible for packages lost during return shipping.

9. Customer pays all return shipping charges. Include a copy of your invoice with all returns, along with detailed instructions for return/exchange.

10.E-mail the tracking number to rhonda@ozpowersports.com after you ship the package.

11.Oz Powersportsreserves the right to refuse exchanges/returns if the product(s) are not received within 10 days of original purchase or are not inthe originalcondition as shipped by Oz Powersportswith all packaging and anytags. Remember, we need to sell it to someone else like you!


Sales Tax

Sales tax is charged on items shipping within the State of Kansas as required by law.


Payment Methods

Orders accepted via secure online order form, or you may call the shop to place your order with your credit card. We accept Visa, Mastercard, Discover and American Express. Credit card purchases are verified for your protection, so please be prepared to provide the correct billing address and information for your order.  Credit card sales with a non-matching billing address and/or CCV code may be delayed or cancelled.


Backordered Items

If an item is backordered, we will notify you via e-mail or phone.

ALL ORDERS ARE CONSIDERED ACTIVE UNLESS YOU CALL TO CANCEL THE ORDER PRIOR TO SHIPPING.

Backorders will be filled before new orders when the backordered items become available.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed to be accurate. Prices are subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.


Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

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